At Zephyr Adventures, we want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund, return, and exchange policy below.
1. Refunds
If you are not satisfied with a product, we offer refunds within 3 days of purchase, provided the product is unused, in original packaging, and accompanied by proof of purchase.
2. Returns
To initiate a return, please contact our customer support team at [email protected] with your order details. We will provide return instructions and a return authorization number.
3. Exchanges
We offer exchanges for damaged or defective items. If you receive a damaged product, please notify us within 7 days of receipt, and we will arrange for a replacement.
4. Warranty
For products with warranties, the warranty terms will be outlined on the product page or receipt. Warranty coverage typically includes manufacturer defects but excludes damages due to misuse or accidental damage.
5. Non-refundable Items
Certain items, such as perishable goods or custom products, are non-refundable and non-returnable.